Recent Projects

Great Places knew they had a problem with four of their heat networks – one general needs and three extra care.  The metering and billing service they were receiving was very poor and leading to lots of customer complaints.  After forming an internal working group, they approached Chirpy Heat to help them untangle the problems and make recommendations on how to improve the current situation.  Chirpy Heat also undertook a full compliance review and regulation readiness assessment for Great Places for their full heat network portfolio.

Faced with a lack of resource, Home Group approached Chirpy Heat to become their heat network consultant partner. Our work with Home Group has so far included:

• Ensuring regulatory compliance by completing their heat network notification to BEIS.
• Undertaking a review of their heat network management and metering and billing approach to enable them to develop a strategic approach.
• Procuring a metering and billing provider through a competitive tender
• Advising on a flagship district heating scheme
• Implementing their strategic approach through the creation of action plans, specifications, scopes of works and job descriptions.

With over 8000 customers living on their own heat networks, Notting Hill Genesis is one of the larger heat network operators within the social housing sector.  They approached us with three very specific projects that they needed additional capacity to deliver, and we were only too happy to help:

• Pre-market engagement ahead of their metering and billing contract procurement
• Income recovery strategies and procedures
• Improving customer communication

Awaiting content

One Manchester approached Chirpy Heat to undertake a ‘Regulation Readiness Review’ and develop a strategic approach to metering and billing, including implementing transferrable protocol meters and consolidation of multiple contractors to one metering and billing partner.

Chirpy Heat led an end-to-end procurement project that included reviewing tendering documentation, going out to tender, scoring bidders against one another and carrying out contract mobilisation until the meter installation is complete

Peabody has commissioned Chirpy Heat to undertake a strategic heat network metering and management review to consolidate their large number of existing heat networks. This comes on the back of Chirpy Heat undertaking an in-depth heat tariff review on an externally managed scheme with high levels of customer dissatisfaction and local councillor and MP complaints. This included liaison with managing agents, metering and billing providers as well as internal stakeholders.

A heat tariff review on an existing scheme to ensure operational costs are being recovered. 

Acivico manage 30 heat networks on behalf of Birmingham City Council (BCC) that have numerous different heat payment meter specifications and contracts, all of which result in inconsistent pricing and service standards for end customers.  Chirpy Heat developed a set of heat network management principles for BCC that were then used to develop both a heat payment meter and metering and billing services specification including service standards and Key Performance Indicators (KPIs).  These developed specifications will be used to procure a consolidated heat network metering service across their portfolio.