Respond
We know what it’s like when every day brings another problem. Compliance headaches, tariffs, service failures, billing nightmares – they just keep coming.
It can feel impossible to get ahead, but with tried-and-tested solutions for every heat network issue, we give you the tools, support and expertise to stem the flow of problems and finally get on top of things.
Using NetMax®, you’ll not only have visibility over the critical issues, but you’ll be able to see how tackling them fits into a more strategic, long-term plan.
Fix the critical issues
We help you sort out the biggest blockers to progress
Tried-and-tested solutions
We know your world and we know what works
Regain control
Move beyond reactive problem-solving to be able to see the bigger picture
We can support you with:
Board and Senior Manager Engagement
Engaging presentations to your senior teams to raise heat networks up their agenda and to explain the regulatory risks and responsibilities involved
Heat Network Register
Compiling your definitive heat network register, including collation of key overarching information such as regulatory role on each network – a critical step in your compliance journey
Heat Network Training
Upskilling your internal teams so they understand the heat network regulations and what it means for your organisation to become a regulated energy business
Heat Tariff Creation (and annual review)
Developing a fair and reflective heat tariff that meets the needs of both your organisation and your customers, and reviewing on a regular basis
Service Charge Setting (and annual review)
Ensuring your service charges meet Ofgem’s requirements in terms of fair pricing, customer communications, back billing and reconciliations and annually checking they remain in line with regulations
Complaints Support
Expert, behind-the-scenes support for customer complaints, including when complaints are escalated through Citizens Advice and the Energy Ombudsman
Heat Supply Agreement Creation
Developing a compliant, easy-to-understand contract for the supply of heat between you and your customers
Optimisation Surveys
Detailed on-site assessments of your heat networks to investigate current performance, identify and analyse imporvement measures, resulting in a detailed, costed recommendations report
We’d love to chat through your challenges
Whether you need immediate help with tackling an urgent issue or you’re ready to start your long-term strategic journey with us, please get in touch.