Deliver
We’ll ensure that everything is working together cohesively. From procurement and contractor management to monitoring performance and efficiency, you’re in safe hands.
Using our proven suite of planning, management and insights tools.
Bringing together the clarity and vision of NetMax®, our ongoing service HeatManager® and access to an industry-leading data set in HeatMark® – we help you bring everything together so that your heat network just works. And we know the job is never really ‘done’. Heat networks need constant attention, which is why we continue to work as your long-term partners beyond simply achieving full compliance and efficiency to keep everything running at its best and helping you stay ahead of any issues before they arise.
Reliable, low-cost, low-carbon heating
Making it a reality
Expert support
From the plant room to the boardroom
Powered byNetMax®, HeatManager® and HeatMark®
unrivalled management, support and data tools to keep you in control
We can support you with:
Heat Manager Monitoring
Using your existing heat network data to help you manage your heat networks better, allowing for early interventions to support customers and fix technical issues
Expert Partner in the Room
Subscription service providing regular access to Chirpy Heat’s expert consultants to boost your organisations’ heat network knowledge, understanding and capacity
Call Off Support
Ensure our expert consultants are on hand to deliver flexible heat network support as required, whatever your heat network issue
Fair Pricing Policy
Developing a heat pricing policy that meets Ofgem’s fair pricing requirements of cost-reflectiveness, cost efficiency, fair returns, regulatory control and price transparency
Income and Debt Policy
Putting in place the structures and processes to support customers who struggle to pay their heat network bills
Existing Policy Revision
Making sure your policies for customers, communications and complaints, plus your heat supply contracts, are valid and updated
Complaints Audit
Understanding why and how complaints are being raised, how they are being escalated and how they’re being resolved so ongoing improvements can be made
Contract Management (ongoing)
Sitting alongside you to help manage your heat network contracts (metering and billing, repairs and maintenance) and ensure your KPIs are met
We’d love to chat through your challenges
Whether you need immediate help with tackling an urgent issue or you’re ready to start your long-term strategic journey with us, please get in touch.