News

Author: Christine
9 March 2026
Getting Your Policies in Place for Ofgem Heat Network Regulation
Without the correct policies and data processes in place, suppliers risk falling short of Ofgem’s new reporting and consumer protection requirements. Now is the time to establish the documents that will underpin your compliance journey....
4 March 2026
Making Sense of HNTAS: Key Takeaways from Our Webinar
With mandatory technical standards on the horizon, our webinar explored what HNTAS will mean for housing providers with heat networks including governance, documentation, metering, performance thresholds and long-term upgrade requirements....
17 February 2026
Podcast: Heat Networks and the Energy Ombudsman – Navigating the New Complaints Landscape
Heat network complaints are now formally covered by the new regulatory framework. Listen to the latest Heat Networks with Chirpy Heat podcast, where Jon Lenton, Regulatory Director at the Energy Ombudsman, explains what this shift means, and why now is...
16 February 2026
Heat Network Complaints: Are You Ready for the New Rules?
Why heat networks need to register with the Energy Ombudsman and update their customer complaints process to ensure they are compliant...
3 February 2026
Housing Providers Tackle New Ofgem Heat Network Regulations
During our recent webinar on the rapidly shifting landscape of heat network regulation, there was a high calibre of participant questions, including around customer billing and the exemptions. So here we share more thoughts on those topics....
27 January 2026
Social Housing – New Regulator, New Challenges, New Plans
After years in the making, new regulations for heat networks go live today, 27 January 2026. This change will have significant and long‑lasting effects for residents living on heat networks and for the social housing providers who manage most of...
22 January 2026
Podcast: Heat Network Compliance – Where to Begin and How to Build Momentum
With new heat network regulations coming into force on 27 January, many housing providers are asking the same question: How do we get started? In this episode of the Chirpy Heat Podcast, Christine speaks with Josh Davis, Director of Delivery,...
18 January 2026
Energy Saving Week 2026: Improving Heat Networks for Warmer, More Efficient Homes
As Energy Saving Week 2026 comes around (19th – 25th January), it's a great moment for housing providers to explore how optimised heat networks can deliver better outcomes and better value for residents...
7 January 2026
HNES FAQs – What You Need to Know
The Heat Network Efficiency Scheme (HNES) helped improve performance, reliability, and efficiency across 181 heat networks in 2025 – benefiting 27,500 residents. It's no wonder housing providers are keen to make the most of the scheme. With the eleventh funding...
18 December 2025
Heat Network Efficiency Scheme Funding: Transforming Communal Heating
Since the early HNES funding rounds, we’ve helped secure more than £3.36 million in funding for housing providers to apply energy efficiency measures and we’ve seen it bring significant benefits to them, their customers, and the environment....
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