News

Category: Customers
17 February 2026
Podcast: Heat Networks and the Energy Ombudsman – Navigating the New Complaints Landscape
Heat network complaints are now formally covered by the new regulatory framework. Listen to the latest Heat Networks with Chirpy Heat podcast, where Jon Lenton, Regulatory Director at the Energy Ombudsman, explains what this shift means, and why now is...
16 February 2026
Heat Network Complaints: Are You Ready for the New Rules?
Why heat networks need to register with the Energy Ombudsman and update their customer complaints process to ensure they are compliant...
3 February 2026
Housing Providers Tackle New Ofgem Heat Network Regulations
During our recent webinar on the rapidly shifting landscape of heat network regulation, there was a high calibre of participant questions, including around customer billing and the exemptions. So here we share more thoughts on those topics....
18 January 2026
Energy Saving Week 2026: Improving Heat Networks for Warmer, More Efficient Homes
As Energy Saving Week 2026 comes around (19th – 25th January), it's a great moment for housing providers to explore how optimised heat networks can deliver better outcomes and better value for residents...
2 March 2025
Feedback from our clients – Chirpy Heat Client Survey 2024
Listening to our clients and ensuring their voice is at the heart of our decision-making is particularly important to us. At the end of 2024, as part of our plan to guide us on our journey towards greater client engagement,...
22 August 2024
Heat Network Management in housing providers: past, present and future
As Chirpy Heat turns five, Director and Co-Founder Will Routh reflects on the journey of heat network management for housing providers, from managing communal boilers as part of their landlord duty to imminently becoming fully regulated energy companies. It’s a...
20 June 2024
Regulation – What do the insights show?
In 2025 all communal heating will be regulated by Ofgem. This will mean that housing providers will be treated in the same way as energy companies such British Gas and SSE. This is a big change. So how is the...
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