Contract and Operations
Contracts for heat network management – including metering and billing, and repairs and maintenance – should provide you with clarity and certainty over cost and service delivery. The reality is often very different.
Contract and operations are going to become even more important with regulations setting guaranteed standards of performance.
Making sure that your contracts and contractors are delivering will be at the heart of compliance and customer service.
Our Contract and Operations services include:
Contracts Review
Cross-contract appraisal of your current heat network contracts (metering and billing and repairs and maintenance) to review if they’re robust and delivering the best outcomes for your customers
Metering and Billing Review
Reviewing your current metering and billing approach to explore how it’s supporting the delivery of compliant heat networks and how it could be improved
Repairs and Maintenance Review
Reviewing your current repairs and maintenance approach to explore how it’s supporting the delivery of compliant heat networks and how it could be improved
Contract Management Support
Sitting alongside you to help manage and improve your heat network contracts (such as metering and billing, repairs and maintenance) and ensure your KPIs are met
Contract Specifications
Developing specifications that will form an integral part of your procurement process, giving bidders the information needed to submit a tender (metering and billing and repairs and maintenance)
Contract Procurement and Mobilisation
Support when you procure, appoint and mobilise heat network management contracts (metering and billing, repairs and maintenance) to make sure your objectives are met on an ongoing basis
Contract Management (ongoing)
Sitting alongside you to help manage your heat network contracts (metering and billing, repairs and maintenance) and ensure your KPIs are met
We’d love to chat through your challenges
Whether you need immediate help with tackling an urgent issue or you’re ready to start your long-term strategic journey with us, please get in touch.